Protection of Customer Information
TOWERdirect Courier fully understands how important privacy is to our customers and any visitor to our Web site. Since the beginning, our mandate has been to keep all information about our clients extremely confidential. TOWERdirect Courier will never sell or give any clients confidential or personal information to any third party not affiliated with their transaction, except as required by law or as necessary to provide service by TOWERdirect Courier. We collect and store information about every package we handle so that we can efficiently provide the package delivery services demanded by our customers. We use information about our customers, their packages, and their shipping activity to provide or enhance the services we make available to our customers, communicate with our customers about additional services they may find of value, satisfy our legitimate business interests (including performing trend analysis and market studies), set prices, establish credit, fulfill a Contract of Carriage or Service Agreement, accomplish the billing function, and comply with government regulations. As we collect and use information about our customers, we may contract with vendors to assist us in processing that information. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide TOWERdirect Courier to our customers. Some of the information collected by TOWERdirect Courier is personal data or data which relates to an identifiable person. Examples of personal data are names, addresses, e-mail addresses, credit card numbers and telephone numbers. We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Anonymous data, with all names, addresses and other personally identifiable information removed, is sometimes shared with third parties. Finally, we will provide personal data to government agencies as required by law or regulation. In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact the shipper, or the shipment recipient or addressee, to resolve a question or provide shipment status information.
Information, including personal information (name, address and phone number), provided as part of a shipping transaction represents a record of that business transaction and cannot be altered after the transaction is complete. Although we make reasonable efforts to limit access to our facilities and vehicles to authorized personnel, we are not responsible for maintaining the confidentiality of information that is printed and placed in plain view on a package or letter.
Links to Other Sites
TOWERdirect Courier provides links to external sites as a convenience to the user. The inclusion of any link does not imply TOWERdirect Courier endorsement of the external site company, its web site, or the products and services it promotes and sells. TOWERdirect Courier is not responsible for the privacy practices or the content of such Web sites.
TOWERdirect Courier handles our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information. The TOWERdirect Courier website is located in Toronto, Canada. The TOWERdirect Courier website, and their supporting systems, employs generally accepted information security techniques such as firewalls, and access control procedures to appropriately protect confidential information from unauthorized access.
Retention of Customer Information
We retain information about customers as necessary for business purposes and as required by government regulation. For example, we retain information about packages, including names and addresses, so that we can provide proof of delivery information and to process claim requests. We carefully dispose of records and delete information when retention periods expire.
Customers are Responsible for Protecting Information at their Premises
Some information about TOWERdirect Courier clients and their packages are stored in shipping systems located on customer premises. Customers concerned about the security of their information in these systems should secure it by activating passwords and using physical access controls. When these systems (hardware or software) are provided by TOWERdirect Courier, we provide tools to facilitate customer efforts to safeguard their information. Our website can found at TOWERdirect.ca. Visitors and clients can visit all areas of the TOWERdirect Courier website without revealing who they are or providing any information about themselves. However, to log into our shipping system we do require that clients identify themselves with Account Number, User Name, and a Password.The TOWERdirect Courier shipping system also includes an Address Book that allows users to enter the names and addresses of the people to whom they frequently ship packages or letters. Use of the Address Book is optional. It is provided as a convenience so that users will not have to re-enter frequently used address information. The address information provided is stored in a secure manner on a TOWERdirect Courier cloud system, it is stored in the Address Book, TOWERdirect Courier carefully protect the confidentiality of this information. It will not be used for any purpose other than the original intent.
TOWERdirect Courier website may collect IP addresses for system administration, security, and statistical analysis purposes. An IP address is a number that is automatically assigned to a computer whenever it is connected to the Internet. We may log these addresses and analyze them to understand where requests originate so that we can provide the most efficient level of service to our clients.
Expiration of Data
Any personal information within the TOWERdirect Courier shipping system will be deleted if the user does not access the shipping system for 12 months.
Please contact TOWERdirect Courier if you have questions about this privacy statement and or the practices of our website.